Use the TruckIT Mobile App as a Contractor
Learn how contractors can use the TruckIT mobile app to view projects, monitor jobs, review tickets, dispatch payloads, and contact support.
Use this article to understand the main sections of the TruckIT mobile app for contractors.
The TruckIT mobile app helps contractors review daily job activity, manage projects, monitor tickets, view job progress, dispatch payloads, and contact TruckIT Support from the field.
When you log in, you will see four main sections at the bottom of the app:
- Dashboard
- Projects
- My Jobs
- Support
Before you begin
Make sure you have:
- Downloaded the TruckIT mobile app
- Logged in with your TruckIT username and password
- Been given the correct contractor access
- Access to the projects or jobs you need to review
If you cannot see the sections described in this article, contact your company administrator or TruckIT Support.
Use the Dashboard
The Dashboard gives you a quick overview of your daily activity.
From the Dashboard, you can review:
- Weather forecast
- Active jobs
- Pending jobs
- Ticket totals for the day
- Ticket type breakdowns, such as hourly, per ton, per load, and other units of measure
Use the Dashboard at the start of the day to understand what is active, what is pending, and how ticket activity is tracking.
Use Projects
The Projects section lets you view and manage project information from the mobile app.
From Projects, you can:
- View all projects
- Filter projects by Active, Closed, or Archived
- Create a new project
- Open a project to view details
- Review payloads on a project
- Add a new payload
- Dispatch from an existing project payload
Use this section when you need to manage project setup or dispatch work from a project while using the mobile app.
View project details and payloads
When you open a project, review the project details before taking action.
You may be able to see:
- Project information
- Existing payloads
- Pickup and drop-off details
- Material or payload information
- Dispatch options
If a payload already exists, you can dispatch from that payload. If the payload does not exist yet, add a new payload before dispatching.
Use My Jobs
The My Jobs section helps you review job activity.
From My Jobs, you can view:
- Today’s jobs
- Upcoming jobs
- Jobs that need trucks
- Completed jobs
- Job board activity
Open a job to see more details about the work.
Review job details
When you open a job, you can review important information such as:
- Site information
- Trucks assigned to the job
- Job progress throughout the day
- Ticket activity
- Job status
- Related job details
Use this section to understand what is happening on a job and whether it needs attention.
View tickets for a job
From a job, tap View Tickets to see the individual tickets connected to that job.
Use ticket review to check:
- Ticket count
- Ticket status
- Ticket details
- Load or material activity
- Whether tickets appear to be missing or incomplete
Reviewing tickets from the mobile app can help contractors stay updated without needing to open the web portal.
Use Support
The Support section gives you a quick way to contact the TruckIT Support team or leave feedback.
Use Support when you need help with:
- App access
- Project visibility
- Job visibility
- Ticket questions
- Mobile app issues
- Platform feedback
When contacting support, include details about what you were trying to do, what went wrong, and any screenshots that may help explain the issue.
Best practices for contractors
Use the mobile app throughout the day to stay updated on project, job, and ticket activity.
Recommended best practices:
- Start with the Dashboard to review daily activity.
- Use Projects to find project details and payloads.
- Use My Jobs to monitor today’s jobs and upcoming work.
- Open individual jobs to review site information and progress.
- Use View Tickets to check ticket activity.
- Use filters to find active, closed, or archived projects faster.
- Contact Support from the app when something does not look right.
- Leave feedback when you see a way to improve the platform.
Troubleshooting
I cannot log in to the mobile app
Confirm you are using the correct username and password. If you still cannot log in, reset your password or contact your company administrator.
I do not see the projects I need
Check whether you have the correct contractor access. You may only see projects that have been shared with or assigned to your account.
I cannot find a project
Use the project filters to check Active, Closed, and Archived projects.
I do not see the job I expected
Check Today’s Jobs, Upcoming Jobs, completed jobs, and the job board. If the job still does not appear, contact your dispatcher or company administrator.
I do not see tickets for a job
Open the job and tap View Tickets. If no tickets appear, the tickets may not have been created yet or may be connected to a different job.
I need help from TruckIT
Open the Support section in the mobile app and send the support team a message with details about the issue.
Frequently asked questions
What are the main sections of the contractor mobile app?
The four main sections are Dashboard, Projects, My Jobs, and Support.
What can I see on the Dashboard?
The Dashboard shows a daily overview, including weather, active jobs, pending jobs, ticket totals, and ticket type breakdowns.
Can I create a project from the mobile app?
Yes. Contractors can create a new project from the Projects section if their access allows it.
Can I add a payload from the mobile app?
Yes. Open a project from Projects and add a new payload if needed.
Can I dispatch from the mobile app?
Yes. Contractors can dispatch from payloads that already exist on a project.
Where do I review tickets for a job?
Open the job from My Jobs, then tap View Tickets.
Where do I contact support?
Use the Support section in the mobile app.