Add a Team Member in the TruckIT Portal (Video)

Before You Begin

You’ll need to be logged into the TruckIT Web Portal with permission to manage team members (access to My Company > My Team).

Have this ready before you start: the team member’s first and last name, phone number (including country code, e.g. +1 for the US), email address, a username, a temporary password, and their region if your company uses regions.

Adding a New Team Member

1. Open My Team. Go to My Company > My Team and click Create New Team Member.

2. Set the username and role. Enter a username, then select Trucker as the role — this is always the role for both Drivers and Dispatchers.

3. Choose Driver or Dispatcher. Use the Trucker Type dropdown to select which one this user is.

4. Enter their details. Add the user’s first and last name, phone number, and email address. The phone number must include the country code — for example, +1 for the US.

5. Set a password and save. Create a password for the user and click Save.

The phone number is already in use: if TruckIT says the phone number is already in use — including when it won’t save for that reason — contact TruckIT Support.

Driver vs. Dispatcher

Driver: uses the mobile app to view and complete assigned jobs.

Dispatcher: may have access to both the Web Portal and the mobile app.

Both are set up the same way — the role is always Trucker for either type. The Trucker Type dropdown is what determines whether the user is a Driver or a Dispatcher.

Managing Team Members

Once saved, the new team member appears in your team list with their username, role, region, phone, and email. Click the three-dot menu beside their name to edit, archive, or manage their access — archive a team member when they leave the company, no longer need access, were added by mistake, or change roles.

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