Troubleshoot Common TruckIT Mobile App Issues

Update the App

1. Check for updates. Open the App Store (iPhone) or Google Play Store (Android), search for TruckIT Mobile, and install any available update. Reopen the app once it finishes.

Close & Restart the App

2. Fully close and reopen. Close the TruckIT app completely, then restart it. This resolves most frozen screens, stalled updates, or unresponsive buttons.

Clear the App Cache (Android)

3. Clear cached data. Go to Settings > Apps > TruckIT > Storage & cache > Clear Cache. This step is Android-only — iPhone doesn’t offer a separate clear-cache option, so skip ahead to reinstalling if you’re on iPhone.

Note: use Clear Cache, not Clear Storage — Clear Storage removes all app data, including your settings and login information.

Reinstall the App

4. Uninstall and reinstall. If the steps above haven’t resolved the issue, remove the app entirely and reinstall it:

• iPhone: Press and hold the app icon, select Remove App > Delete App, then redownload TruckIT from the App Store and log in again.
• Android: Press and hold the app icon, select Uninstall, then redownload TruckIT from the Google Play Store and log in again.

Tip: confirm you know your TruckIT login credentials before uninstalling — you’ll need them to log back in once the app is reinstalled.

When to Contact Support

If the issue is still happening after completing every step above, reach out to TruckIT Support and include:

• What you were trying to do
• What you expected to happen vs. what actually happened
• The affected feature or screen
• Your device type
• A screenshot or screen recording, if you have one

Contact us at support@truckit.com or (404) 990-4233, Monday–Friday, 8 AM–8 PM EST.

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