Troubleshoot Common TruckIT Portal Issues

Use this article when the TruckIT Portal is not loading, displaying correctly, or working as expected.

Many portal issues can be resolved by clearing your browser cache, signing back in, or performing a hard refresh. These steps help your browser load the most recent version of the TruckIT Portal.

Before you begin

Make sure you are using the TruckIT Web Portal:

portal.truckit.com

If possible, have the following information ready before contacting support:

• What you were trying to do
• What went wrong
• Which page or feature you were using
• The browser you were using
• A screenshot or screen recording of the issue

Step 1: Log out of the TruckIT Portal

If you are already logged in:

1. Go to portal.truckit.com.
2. Log out of your TruckIT account.
3. Keep your browser open for the next step.

Logging out first helps make sure your next login starts a fresh portal session.

Step 2: Clear your browser cache and cookies

Clearing cache and cookies can fix issues caused by outdated browser data.

In most browsers:

1. Click the three-dot menu in the top-right corner of your browser.
2. Go to History.
3. Select Clear browsing data.
4. Choose All time.
5. Check Cache and Cookies.
6. Click Clear data.

After clearing cache and cookies, return to portal.truckit.com and log in with your username and password.

Step 3: Perform a hard refresh

A hard refresh forces your browser to reload the page and download the latest version of the TruckIT Portal. This can resolve loading, display, or page-update issues.

Make sure the TruckIT Portal page is open before using one of these shortcuts.

Step 4: Try again

After clearing your browser data or performing a hard refresh:

1. Go back to portal.truckit.com.
2. Log in again.
3. Return to the page or feature where the issue happened.
4. Try the action again.

If the issue is resolved, you can continue using the portal.

When to contact support

Contact TruckIT Support if the issue continues after you:

• Cleared your cache and cookies
• Performed a hard refresh
• Logged out and logged back in
• Tried the action again

When you contact support, include as much detail as possible. The current article recommends explaining the issue and including a screenshot or screen recording when possible.

What to include when contacting support

To help support resolve the issue faster, include:

• Your name and company
• The page or feature where the issue happened
• What you were trying to do
• What you expected to happen
• What actually happened
• The browser you were using
• The device you were using
• A screenshot or screen recording
• Any error message you saw

Example:

I was trying to dispatch a job from the TruckIT Portal in Chrome. After selecting the project and payload, the truck list did not load. I cleared cache and performed a hard refresh, but the issue continued. Screenshot attached.

Common issues these steps may help fix

These troubleshooting steps may help if:

• A page will not load
• A button does not respond
• Information looks outdated
• A page looks broken or incomplete
• A dropdown is not loading
• A recent change is not appearing
• You are having trouble logging back in
• The portal is behaving differently than expected

Best practices

Use these steps before submitting a support request for common browser-related issues.

Recommended best practices:

• Keep your browser updated.
• Use the TruckIT Portal in a supported modern browser.
• Clear cache and cookies if something looks outdated or broken.
• Try a hard refresh before reporting a display issue.
• Take a screenshot before refreshing if an error message is visible.
• Include the exact page and action when contacting support.
• Record a short screen video if the issue is hard to explain.

Troubleshooting

I cleared my cache, but the issue is still happening

Try a hard refresh, then log out and log back in. If the issue continues, contact TruckIT Support with details and a screenshot or screen recording.

I do not know which browser I am using

Look for the browser name or icon on your computer, such as Chrome, Edge, Firefox, or Safari. Include the browser name when contacting support if you know it.

I do not want to clear all cookies

Clearing cookies may sign you out of other websites. If you are unsure, ask your internal IT team or contact TruckIT Support for help.

I cannot log back in after clearing cookies

Confirm you are going to portal.truckit.com and entering the correct username and password. If needed, use the password reset workflow or contact support.

I see an error message

Take a screenshot of the error message before refreshing the page. Include that screenshot when contacting support.

Frequently asked questions

What should I try first if the portal is not working?

Log out, clear your browser cache and cookies, log back in, and try again.

What is a hard refresh?

A hard refresh forces your browser to reload the page and download the latest version instead of relying on saved browser data.

What is the Windows shortcut for a hard refresh?

Use Ctrl + Shift + R or Ctrl + F5 in Chrome, Edge, or Firefox.

What is the Mac shortcut for a hard refresh?

Use Cmd + Shift + R in Chrome or Firefox, or Cmd + Option + R in Safari.

What should I send to support?

Explain the issue in detail and include a screenshot or screen recording if possible.