Troubleshooting Steps on the TruckIT Portal
This guide offers essential troubleshooting steps for resolving issues with the TruckIT Portal.
1. Clear the cache
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If you're having issues on the TruckIT Portal, navigate to https://portal.truckit.com/
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Clear your browser's cache.
Tip: Go to ⋮ (three-dot menu) > History > Clear browsing data. Select "All time," check the "Cache" and "Cookies" boxes, and click "Clear data." -
Log in with your username and password again.
2. Perform a hard browser refresh
A hard refresh forces your browser to reload the page and download the latest version, which often resolves loading or display issues.
Tip: Make sure the TruckIT Portal page is open and active before using these shortcuts.
Windows
- Chrome / Edge / Firefox:
Press Ctrl + Shift + R or Ctrl + F5
Mac
- Chrome / Firefox:
Press Cmd + Shift + R - Safari:
Press Cmd + Option + R
Need More Help?
If you're still having issues after completing the steps above, please contact support.
When reaching out:
- Explain the issue in detail
- Include a screenshot or screen recording if possible
This helps our support team resolve your issue faster.