Navigate the TruckIT Mobile App

Use this article to learn how to move around the TruckIT mobile app.

The mobile app helps drivers view assigned jobs, review tickets, check notifications, contact support, and manage the truck linked to their account.

When you log in, the app may ask you to confirm the truck currently linked to your profile. From there, you can continue into the app or change the linked truck if needed.

Before you begin

Make sure you have:

Downloaded the TruckIT mobile app
Logged in with your TruckIT username and password
Been added as a driver or mobile app user
Been linked to the correct truck, if your company uses linked trucks

If you cannot log in or do not see your assigned jobs, contact your dispatcher or company administrator.

Confirm your linked truck when you log in

When you first log in, TruckIT may show the truck currently linked to your account.

You can choose:

Continue if the displayed truck is correct
Change if you need to select a different truck

If you tap Continue, the app will take you to Today’s Jobs.

Use the bottom navigation tabs

The bottom of the mobile app includes four main tabs:

My Jobs
My Tickets
Notifications
Support

Use these tabs to move between job details, ticket records, messages, and support resources.

Use My Jobs

Tap My Jobs to view your assigned jobs.

From My Jobs, you can:

View today’s jobs
Open a job by tapping View Job
Review job details
Check future jobs
Review past jobs
See when no jobs have been assigned for the day

If your dispatcher has not assigned you to a job for the day, the app will show No Jobs.

View job details

From My Jobs, tap View Job to open the job details.

Job details may include:

Pickup location
Drop-off location
Job notes
Material or payload information
Instructions from dispatch
Ticket requirements
Job status

Review the job details before starting work so you know where to go and what to do.

Review past and future jobs

In My Jobs, you can also review past and future jobs.

Use this when you need to:

Check an upcoming assignment
Review a previous job
Confirm job details from another day
Make sure you are viewing the correct date

After reviewing past or future jobs, return to today’s jobs so you are back in the correct place for the current workday.

Use My Tickets

Tap My Tickets to review tickets connected to your jobs.

From My Tickets, you can review:

Tickets from today’s jobs
Tickets you have submitted
Incomplete tickets from prior jobs
Tickets that may need to be fixed

Use this section to check that your ticket information is complete and accurate.

Use Notifications

Tap Notifications to review messages and job updates.

Notifications may include:

Job closed confirmations
Dispatcher messages
Job updates
Other app notifications

To clear notifications, tap Read All. The current article notes that notifications will disappear after selecting Read All.

Use Support

Tap Support when you need help or want to contact TruckIT.

The Support section may include:

Phone support contact information
A link to the Resource Center
An option to provide feedback

Use this section when you need help with the app, your account, jobs, tickets, or platform feedback.

Change your linked truck

If you need to change the truck linked to your account:

Tap the person icon in the top-right corner of the app.
Select Change Truck.
Choose one of the trucks already linked to you, or use the search bar to find a truck.
Select the correct truck.

Change your linked truck only when you are using a different truck than the one currently shown in the app.

Best practices for mobile app navigation

Use the mobile app throughout the day to keep job and ticket information accurate.

Recommended best practices:

Confirm the correct truck when you log in.
Start in My Jobs to review today’s work.
Open View Job before starting a job.
Check My Tickets during the day to make sure tickets are complete.
Review Notifications for dispatcher messages and job updates.
Use Support if something is not working as expected.
Change your linked truck before starting work if the wrong truck is shown.
Return to today’s jobs after reviewing past or future jobs.

Troubleshooting

I do not see any jobs

If No Jobs appears, your dispatcher may not have assigned you to a job for the day. Contact your dispatcher to confirm your assignment.

I see the wrong truck when I log in

Tap Change on the truck confirmation screen, or tap the person icon and select Change Truck.

I cannot find the truck I need

Use the search bar in Change Truck. If the truck still does not appear, contact your dispatcher or company administrator.

I cannot find today’s job after looking at past or future jobs

Return to today’s jobs in My Jobs so you are viewing the correct day.

I have incomplete tickets

Go to My Tickets and review any tickets that need to be fixed or completed.

I am not receiving notifications

Check the Notifications tab and confirm your phone allows notifications from the TruckIT app. If the issue continues, contact support.

Frequently asked questions

What are the main tabs in the TruckIT mobile app?

The main tabs are My Jobs, My Tickets, Notifications, and Support.

What happens when I tap Continue after logging in?

If the linked truck is correct and you tap Continue, the app takes you to Today’s Jobs.

Where do I view my assigned jobs?

Tap My Jobs to view today’s jobs, future jobs, and past jobs.

What does No Jobs mean?

No Jobs means your dispatcher has not assigned you to a job for that day.

Where do I review tickets?

Tap My Tickets to view tickets from the day or incomplete tickets from prior jobs.

Where do dispatcher messages appear?

Dispatcher messages can appear under Notifications.

How do I change trucks?

Tap the person icon in the top-right corner, select Change Truck, then choose or search for the correct truck.