Get Started with the TruckIT Mobile App

Use this article to get started with the TruckIT Mobile app.

The TruckIT Mobile app helps drivers and contractors view jobs, manage job activity, review tickets, receive updates, and communicate with their team from the field.

When you first log in, you will use the username and password provided by your company admin, prime hauler, or broker. Then you will choose whether to log in as a Contractor or Driver.

Drivers will also be prompted to link to their truck for the day.

Before you begin

Make sure you have:

Downloaded the TruckIT Mobile app
Your TruckIT username
Your TruckIT password
The correct login type: Contractor or Driver
The truck you will be using for the day, if you are a driver

Your username and password are created in the TruckIT Portal by your company admin or by your prime hauler/broker.

Download the TruckIT Mobile app

Open the app store on your mobile device. (or click this link)
Search for TruckIT Mobile.
Download the app.
Open the app after it finishes installing.

Log in to the mobile app

Open the TruckIT Mobile app.
Enter your assigned username.
Enter your assigned password.
Tap Log In.

Use the username and password assigned to you by your company admin, prime hauler, or broker.

Choose your login type

After logging in, choose the login type that matches your role.

You may see options such as:

Contractor
Driver

Choose Contractor if you are using the app to manage or review projects, jobs, payloads, tickets, or contractor workflows.

Choose Driver if you are using the app to view assigned jobs, run jobs, complete pickups and drop-offs, submit ticket information, or manage your driver workflow.

Link to your truck as a driver

If you log in as a Driver, TruckIT will prompt you to link to your truck for the day.

Choose your truck from the fleet list.
Confirm the truck is correct.
Continue into the app.

Make sure you select the truck you are actually using that day. This helps your dispatcher, job records, ticket activity, and truck assignments stay accurate.

Change your linked truck

You can change trucks later if needed.

Tap the profile icon in the top-right corner of the mobile app.
Select Link Management.
Unlink the current truck.
Follow the prompt to link to a new truck.

Only change your linked truck if you are using a different truck than the one currently connected to your account.

What to do after logging in

After you are logged in and linked to the correct truck, use the app based on your role.

Drivers commonly use the app to:

View jobs in My Jobs
Start jobs
Complete pickups
Complete drop-offs
Submit ticket information
Take ticket photos, if required
Review notifications
Contact support

Contractors commonly use the app to:

View the Dashboard
Review active and pending jobs
Open projects
Review payloads
Dispatch from project payloads
View job details
Review tickets
Contact support

Best practices

Use the mobile app consistently so your job, truck, and ticket information stays accurate.

Recommended best practices:

Log in with your own username and password.
Choose the correct login type.
Drivers should confirm the correct truck before starting work.
Change your linked truck if you switch trucks during the day.
Check My Jobs before starting work.
Review job details before driving to the pickup site.
Keep app notifications turned on so you do not miss job updates.
Contact your dispatcher or company admin if your login, truck, or jobs do not look correct.

Troubleshooting

I do not have a username or password

Contact your company admin, prime hauler, or broker. Your login must be created before you can access the mobile app.

I cannot log in

Check that your username and password are entered correctly. If you still cannot log in, contact your company admin or use the password reset process if available.

I do not know whether to choose Contractor or Driver

Choose the role that matches how you use TruckIT. Drivers use the app to run assigned jobs. Contractors use the app to view or manage project, job, payload, and ticket activity.

I do not see my truck in the fleet list

Contact your dispatcher or company admin. The truck may need to be added, linked, or made available in TruckIT.

I linked to the wrong truck

Tap the profile icon, open Link Management, unlink the current truck, and link to the correct truck.

I do not see any jobs

Make sure you are logged in with the correct role and linked to the correct truck. If no jobs appear, contact your dispatcher.

Frequently asked questions

Where do I download the mobile app?

Search for TruckIT Mobile in your mobile device’s app store.

Who gives me my username and password?

Your username and password are created by your company admin or by your prime hauler/broker.

Should I log in as a Contractor or Driver?

Log in as Contractor if you manage or review project and job activity. Log in as Driver if you are running jobs in the field.

Why do drivers need to link to a truck?

Linking to a truck connects the driver, truck, job activity, and ticket workflow for the day.

Can I change trucks later?

Yes. Tap the profile icon, select Link Management, unlink the current truck, and link to a new truck.

What should I do if I choose the wrong truck?

Change the linked truck from Link Management, or contact your dispatcher if you need help.