Enable Location Services for the TruckIT Mobile App
Learn how to turn on location access for the TruckIT mobile app so your job, truck, and route activity can update correctly.
Use this article to enable location services for the TruckIT mobile app.
Location access helps TruckIT support job tracking, truck visibility, route activity, pickup and drop-off workflows, and other location-based app features. If location services are turned off, the app may not update job or truck activity correctly.
Before you begin
Make sure you have:
- Downloaded the TruckIT mobile app
- Logged in with your TruckIT username and password
- Access to your phone’s settings
- Permission to change app settings on your device
If you use a company-managed phone and cannot update location settings, contact your company administrator or IT team.
Enable location services on Android
Use these steps to allow the TruckIT app to access location on an Android device.
- Open the Settings app on your Android device.
- Tap Apps.
- Find and tap the TruckIT app.
- Tap Permissions.
- Tap Location.
- Select Allowed all the time.
- If a pop-up asks for permission to access your device’s location, tap Allow.
Android settings may vary based on your device model and Android version. The current TruckIT article also notes that these steps may vary by Android version.
Enable location services on iPhone
Use these steps to check location access on an iPhone.
- Open the Settings app.
- Tap Privacy & Security.
- Tap Location Services.
- Make sure Location Services is turned on.
- Find and tap the TruckIT app.
- Select the available location option recommended by your company.
- Turn on Precise Location, if available and required by your company.
Which location option should I choose?
For driver workflows, your company may ask you to allow location access so TruckIT can support location-based job activity.
Recommended setting:
| Device | Recommended option |
|---|---|
| Android | Allowed all the time |
| iPhone | Use the location option required by your company, and enable Precise Location if needed |
Why location services matter
Location services help TruckIT support field workflows such as:
- Truck visibility
- Job status updates
- Pickup and drop-off activity
- Route and movement tracking
- Truck activity reporting
- Geo-zone or site-based activity
- Dispatch and operations visibility
Keeping location services enabled helps dispatchers, contractors, and back-office users understand where trucks are and how jobs are progressing.
Best practices for drivers
To help TruckIT work correctly during the day:
- Enable location permissions before starting your first job.
- Keep the TruckIT app installed and updated.
- Do not turn off location access while running a job.
- Keep your phone charged during the workday.
- Confirm you are linked to the correct truck.
- Contact your dispatcher if your location, job, or truck activity does not look right.
Troubleshooting
I do not see “Allowed all the time” on Android
Android permission options can vary by device, Android version, and app configuration. If you do not see Allowed all the time, choose the highest level of location access available and contact your company administrator or TruckIT Support.
I turned on location access, but TruckIT still is not updating
Close and reopen the TruckIT app. Then confirm location services are enabled for the app and that your phone has a strong signal.
My phone says location is off
Open your phone’s location settings and make sure location services are turned on for the device, not just for the TruckIT app.
I cannot change location settings
Your phone may be managed by your company. Contact your company administrator or IT team.
My dispatcher says they cannot see my truck location
Confirm that you are logged in, linked to the correct truck, and have location access enabled for the TruckIT app. If the issue continues, contact TruckIT Support.
Frequently asked questions
Where do I enable location services for TruckIT on Android?
Go to Settings > Apps > TruckIT > Permissions > Location, then select Allowed all the time.
Do Android steps look the same on every phone?
No. Android steps may vary based on your device and Android version.
Where do I enable location services on iPhone?
Go to Settings > Privacy & Security > Location Services, turn on Location Services, then select the TruckIT app and choose the appropriate location access option.
Why does TruckIT need location access?
TruckIT uses location access to support job activity, truck visibility, route tracking, pickup and drop-off workflows, and other location-based features.
What should I do if location still does not work?
Confirm location permissions are enabled, close and reopen the app, check your signal, and contact your dispatcher or TruckIT Support if the issue continues.