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Use the TruckIT Mobile App as a DOT Inspector

Learn how DOT inspectors can review job tickets, verify or reject loads, add notes, and sign tickets from the TruckIT mobile app.

Use this article to review, verify, reject, and sign tickets in the TruckIT mobile app as a DOT inspector.

DOT inspectors can use the mobile app to open job tickets, review load details, add verification information, accept or reject loads, add notes, and sign tickets directly from the app.

Before you begin

Make sure you have:

  • Downloaded the TruckIT mobile app
  • Logged in with your DOT inspector account
  • Access to the job you need to inspect
  • The correct project or job information
  • Any quality control or verification values needed for the ticket
  • Permission to verify, reject, or sign tickets

If you cannot see the job or tickets you need, contact your company administrator, project contact, or TruckIT Support.

 

 

 Open tickets for a job

  1. Open the TruckIT mobile app.
  2. Tap Tickets.
  3. Select Jobs.
  4. Choose the job you want to review from the pop-up window.
  5. Review the tickets listed for the selected job.

After selecting a job, you can open individual tickets connected to that job.

Open an individual ticket

  1. From the ticket list, tap the ticket you want to review.
  2. Review the ticket details.
  3. Tap the three-dot menu in the upper-right corner.
  4. Choose the action you want to take.

Available actions may include:

  • Verify
  • Sign

Use Verify when you need to accept or reject the load. Use Sign when you need to add an inspector signature to the ticket.

Verify a load

Use this workflow when you need to verify whether a load should be accepted or rejected.

  1. Open the ticket.
  2. Tap the three-dot menu in the upper-right corner.
  3. Tap Verify.
  4. In the pop-up window, choose whether to accept or reject the load.
  5. Enter any required quality control or verification values.
  6. Add notes, if needed.
  7. Tap Verify.

The verification information is saved to the ticket. The current article notes that users can go back and edit this information if needed.

Sign a ticket

Use this workflow when you need to sign a ticket from the mobile app.

  1. Open the ticket.
  2. Tap Sign.
  3. Use your finger to sign on the screen.
  4. Tap Accept.

Your signature is added to the ticket.

When to accept or reject a load

Use your organization’s inspection and quality control requirements when deciding whether to accept or reject a load.

You may need to reject a load if:

  • The load does not meet project requirements
  • The ticket information does not match the delivered material
  • Required quality control values are missing or incorrect
  • The material, quantity, or delivery details need review
  • The load should not be approved for the project

Add notes when rejecting a load so the reason is clear to the project team.

What to include in inspector notes

Use notes to explain important inspection details.

Helpful notes may include:

  • Reason for rejection
  • Quality control values
  • Material concerns
  • Ticket discrepancies
  • Site observations
  • Missing or incorrect information
  • Follow-up instructions

Keep notes clear and specific so project teams can understand what was reviewed and why action was taken.

Best practices for DOT inspectors

Use a consistent review process before verifying or signing tickets.

Recommended best practices:

  • Confirm you selected the correct job.
  • Open the correct ticket before taking action.
  • Review ticket details before verifying.
  • Enter quality control values carefully.
  • Add notes when accepting or rejecting a load.
  • Do not sign until the ticket is ready for approval.
  • Use reject only when the load should not be accepted.
  • Review your entries before tapping Verify or Accept.
  • Contact the project team if ticket details do not match the load.

Troubleshooting

I do not see the job I need

Confirm that you have access to the correct project or job. If the job still does not appear, contact your company administrator, project contact, or TruckIT Support.

I do not see any tickets for the job

Confirm that the correct job is selected. Tickets may not have been created yet, or they may be connected to another job.

I do not see Verify or Sign

Your account may not have permission to verify or sign tickets. Contact your company administrator or TruckIT Support.

I entered the wrong verification information

The current article notes that verification information can be edited if needed. Open the ticket again and update the information if your permissions allow.

I signed the wrong ticket

Contact your project administrator or TruckIT Support so they can help review the ticket record.

I cannot sign on the screen

Make sure your phone screen is responsive and try signing again. If the issue continues, close and reopen the app or contact support.

Frequently asked questions

Where do DOT inspectors review tickets?

Open the TruckIT mobile app, tap Tickets, select Jobs, and choose the job you want to review.

How do I verify a load?

Open the ticket, tap the three-dot menu, select Verify, choose whether to accept or reject the load, add values or notes, and tap Verify.

Can I reject a load?

Yes. When verifying a load, you can accept or reject it from the verification pop-up.

Can I add quality control values?

Yes. Quality control and verifying technicians can enter the appropriate values during the verification process.

Can I edit verification information later?

Yes. The current article notes that users can go back and edit verification information if needed.

How do I sign a ticket?

Tap Sign, use your finger to sign on the screen, and tap Accept.