What’s New This Sprint | March 24th, 2026

Summary

This release introduces smoother dispatching and clearer visibility across both the Web Portal and Mobile app, reducing friction in daily operations. Through our new feature, truck linking is now better controlled to prevent open‑ticket conflicts, while driver assignments and job sorting are clearer and more intuitive. Time tracking is easier with hours always visible in job details, and drivers receive clearer guidance when starting jobs. Several quality‑of‑life fixes also improve reliability around payloads, subhaulers, custom fields, and trailer handling.

These updates are LIVE now in the TruckIT Portal and Mobile Apps.

New in the Web Portal:

• Prohibit truck force-linking to avoid open‑ticket conflicts (Feature)

• Easier driver assignments while dispatching

• The hours column is always visible under job details

New in Mobile:

• Notification message about truck force-linking prohibition (Feature)

• Clearer driver assignments when starting jobs

• Improved job sorting

Fixes & Improvements:

• Draft payloads no longer auto‑archived

• Multiple secondary subhaulers can be assigned via bulk dispatch

• Subhaulers can add their custom fields to tickets

• Trailer menu available after ticket cancellation

What’s New

Dispatch & TruckIT Portal

• Prohibit truck force-linking to avoid open‑ticket conflicts (Feature)
  What it is: We updated how trucks are linked to drivers so a truck can’t be force-linked by a new driver while there are still unresolved tickets from the initial driver. If this situation occurs, the dispatcher is notified and must close the open ticket before the truck can be linked to a different driver. With this improvement, we can ensure each truck has a clear, single owner until all related work is properly wrapped up.
  Why you’ll care: It reduces the chances of getting ticket duplicates with missing data and prevents confusion by ensuring each truck has a clear owner, and all work is properly completed before reassignment.
  
  

• Easier driver assignments while dispatching
  What it is: We’ve redesigned the “Assign drivers” experience so drivers can start their assigned jobs more smoothly. The system now adapts to the driver’s current situation instead of requiring their trucks to be perfectly set up in advance.
  Why you’ll care: Drivers can start jobs without delays, and dispatchers no longer need to guess or chase last‑minute details. It reduces back‑and‑forth and keeps work moving on time.
  
  
• The hours column is always visible under job details
  What it is: We updated the Job Details view so the Hours column is always shown, regardless of which unit of measure is used for quantity. Previously, hours were hidden unless the quantity was set to Hours; this restriction has now been removed.
  Why you’ll care: You get consistent visibility into time spent on jobs, making tracking and review clearer and more reliable in all scenarios.

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Suggested action: When dispatching, feel free to assign drivers without worrying about truck setup, and review the always visible hours column to consistently keep track of time spent across all jobs. Request our new feature and make sure your dispatchers know when to close tickets and avoid linkage conflicts.

Mobile Apps (Driver, Contractor, Inspector)

• Notification message about truck force-linking prohibition (Feature)
  What it is: Drivers are now prevented from linking to a truck that already has an open ticket created by another driver. When this happens, the app shows a clear message explaining the issue and names the driver who has the open ticket, instructing the driver to contact the dispatcher.
  Why you’ll care: This avoids confusion and incorrect truck usage by making conflicts clear right away and guiding drivers to resolve them quickly through the dispatcher.
  
  

• Clearer driver assignments when starting jobs
  What it is: We updated the mobile app flow so that when a driver starts an assigned job, the app automatically uses the truck they’re currently linked to. The app clearly explains this action before the job begins, so drivers know exactly what will happen.
  Why you’ll care: Drivers can start jobs without confusion or delays, and there’s no need for last‑minute adjustments just to get moving.
  
  
• Improved job sorting
  What it is: We improved how jobs are sorted in the mobile app so Active, Paused, and Not Started jobs appear first. Instead of mixing completed jobs into the main list, drivers now see their current and upcoming work at the top, even when they have many jobs.
  Why you’ll care: Drivers can quickly find what needs attention next without excessive scrolling, making daily work faster and less frustrating.
  
  

Suggested action: Update your mobile app to ensure you have access to these improvements, then share the changes with your field team.

Quality-of-Life Fixes

• Draft payloads no longer auto‑archived
  Draft payloads are no longer automatically archived when required details (such as quantity) are missing. These drafts will now remain available instead of being archived after the auto‑archive time passes.
  
  

• Multiple secondary subhaulers can be assigned via bulk dispatch
  An issue was resolved where assigning more than one secondary subhauler through bulk dispatch caused an error. Bulk dispatch now supports adding multiple subhaulers to the same job, matching the behavior already available in individual job filling.
  
  

• Subhaulers can add their custom fields to tickets
  An issue was fixed where subhaulers received a “Not found” error when trying to attach their own custom fields to tickets they created. Subhaulers can now successfully add their custom fields to tickets as expected.
  
  

• Trailer menu available after ticket cancellation
  We fixed an issue where the Trailers menu was missing when a driver created a new ticket after canceling a previous pick‑up. Now, drivers can manage trailers without interruption, avoiding confusion and extra steps when restarting work.

What you might want to do

• Review: 
  Take a look at each enhancement done on the Web Portal and the Mobile App. They are designed and implemented to streamline workflows, reduce errors, and improve visibility. See which changes can immediately boost your team’s daily efficiency. Small improvements, big impact.
  
  

• Update Mobile App:
  Ensure your team is using the latest version to access new tools and updates.
  
  

• Recommendation: 
  Share this information with dispatchers, drivers, and contractors, so all roles are aware of the improvements. Keeping everyone aligned will help your organization fully benefit from the enhanced clarity, consistency, and reliability across the platform.

Help & Support