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What’s New This Sprint | January 8th

Here’s the January 8th (2026) edition of TruckIT's sprint newsletter and a quick look at the latest updates.

Summary

This release focuses on faster portal performance, clearer ticket behavior, and smarter ways to find and create tickets. From automatic version checks and quicker manual ticket creation to clearer warnings when linking tickets and a new optional AI-powered search, these updates reduce guesswork, cut wait times, and help teams find what they need without extra clicks. A key fix also ensures hauler rates carry over correctly when creating jobs from templates, helping prevent errors.

 

These updates are LIVE now in the TruckIT Portal and Mobile Apps.

 

New in the Web Portal:

  • Customer Details Hidden from Subhaulers

  • Clearer Status for Jobs: In Transit / Delivered

  • Unified Loader for Truck Lists

New in Mobile:

  • Load Counts Now on Mobile

  • Error Messages Stay Visible Longer
    ​

Fixes & Improvements:

  • Correct Rate Display for Manual Tickets Without Trucks (Web Portal)

  • Correct Ticket Type for Hourly Jobs (UOM Feature - Web Portal)

  • ‘Load More’ No Longer Clears Previous Truck Activity (Web Portal)

  • Duplicate Start-Time Validation Error (Web Portal)

  • Active Job Now Displays When Switching Roles on iOS (Mobile App)

  • Live Map Labels Removed on Android (Mobile App)

What’s New

Dispatch & TruckIT Portal

  • Customer Details Hidden from Subhaulers.
    ​What it is: We’ve updated the flow so that the job owner’s customer name will no longer be shown to subhaulers. This means customers remain invisible to subhaulers in all views.
    ​Why you’ll care: This change protects customer privacy and ensures clear role-based visibility, reducing unnecessary exposure of sensitive information.

  • Clearer Status for Jobs: In Transit / Delivered.
    ​What it is: Previously, job tiles always showed ‘Delivered’, even though with the new flow, they can be updated right after Pick Up (PU). We’ve improved this by changing the wording to “In Transit / Delivered” for better accuracy.
    Why you’ll care: This gives you real-time clarity on job progress, reducing confusion and improving tracking for both pickup and delivery stages.

  • Unified Loader for Truck Lists.
    ​What it is: Previously, the loading indicator for truck lists appeared in different styles depending on where you navigated (Dispatch page, switching to Haulers, or opening a Job Order item). We’ve now unified the loader style and positioned it closer to the top for consistency.
    ​Why you’ll care: This provides a cleaner, more predictable experience when loading truck lists, making navigation smoother and reducing confusion.

Suggested action: Share these updates with your dispatch and field teams so they know what to expect. Customer names will no longer appear for subhaulers, job tiles now show ‘In Transit / Delivered’ for clearer status tracking, and loading behavior across truck lists is now more consistent. This will help everyone adapt smoothly and avoid confusion as these improvements roll out.

Mobile Apps (Driver, Contractor, Inspector)

  • Load Counts Now on Mobile.
    ​What it is: We are aligning the Mobile logic with the Web Portal. This makes load data clearer and consistent across platforms.
    ​Why you’ll care: You will see accurate, explicit load numbers on mobile, reducing confusion and improving the overall experience.

  • Error Messages Stay Visible Longer.
    ​What it is: Previously, when a driver tried to open a second ticket while another was already open, the error message flashed and closed before it could be read.
    ​Why you’ll care: Error notifications now remain visible long enough to read, ensuring users clearly understand why an action can’t be completed—leading to a smoother, less frustrating experience.

Suggested action: Ask drivers and contractors to update to the latest TruckIT app to see these changes.

Quality-of-Life Fixes

  • Correct Rate Display for Manual Tickets Without Trucks (Web Portal):
    ​    We fixed an issue where manual tickets created without a truck were incorrectly showing the Hauler Rate. Now, only the Customer Rate will be displayed in these cases. This ensures accurate billing information and prevents confusion when managing manual tickets for tonnage or volume jobs.
    ​

  • Correct Ticket Type for Hourly Jobs (UOM Feature - Web Portal):
    ​    We fixed an issue where a Tonnage ticket was incorrectly created instead of an Hourly parent ticket. This ensures accurate ticket creation based on the job’s unit of measure, preventing billing and reporting errors for hourly jobs.
    ​

  • ‘Load More’ No Longer Clears Previous Truck Activity (Web Portal):
    ​    We resolved an issue where using Load More on the Truck Activity page caused previously loaded activity data to disappear. All truck activity now stays visible and intact as you load more data, ensuring a smooth, reliable view of the full activity list—without losing what you already saw.
    ​

  • Duplicate Start-Time Validation Error (Web Portal):
    We resolved an issue where the start time validation error appeared twice when entering a start time earlier than the job’s start time. You’ll now see only one clear validation message, which will appear only when necessary, resulting in a cleaner and less disruptive ticket editing experience.
    ​

  • Active Job Now Displays When Switching Roles on iOS (Mobile App):
    We fixed an issue on iOS where switching between Driver and Contractor roles didn’t trigger the job orders. As a result, the active job wasn’t appearing in the Current Job section when switching back to Driver. Your active job now loads correctly every time you switch roles, ensuring a consistent and reliable experience on iOS.
    ​

  • Live Map Labels Removed on Android (Mobile App):
    Truck labels were temporarily removed for Android devices since they were causing issues. Labels will be added again once the Maps issue is fully solved.

What you might want to do

  • Review
    Evaluate your team’s current workflows in both the Web Portal and Mobile apps to see where these new improvements and fixes can streamline your processes. Many of the updates reduce extra clicks and remove workarounds, helping your team work faster and more efficiently.

     

  • Update Mobile App
    Make sure your team is using the latest version to access new tools and fixes.
    ​

  • Recommendation
    Share this information with dispatchers, drivers, and contractors, so all roles are aware of the improvements. Keeping everyone aligned will help your organization fully benefit from the enhanced clarity, consistency, and reliability across the platform.

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