What’s New This Sprint | April 22nd, 2026

 Summary

This sprint focuses on making TruckIT easier to use across both the Web Portal and Mobile Apps. Dispatchers and office teams now have better visibility into load activity, cleaner project and contact management, more flexibility when assigning trucks to closed jobs, and a less cluttered payload view. Drivers and inspectors also get field-friendly improvements, including faster access to past tickets, trailer details shown directly on job cards, and clearer TicPics that display complete ticket information.

We also cleaned up several everyday workflow issues across tracking, ticketing, job closure, truck calculations, subtickets, and mobile displays. These fixes help teams work with more accurate job data, reduce confusion in the field, and keep dispatch, reporting, and ticket records running more smoothly from start to finish.

These updates are LIVE now in the TruckIT Portal and Mobile Apps.

New in the Web Portal:

• Load counter for restricted customers

• Enhanced project and contact management

• Truck assignment to closed jobs

• Cleaner payload view when the auto archive is off

New in Mobile:

• Past tickets in the Driver App

• Trailer visibility on job cards in the Driver App

• Clear and complete TicPic generation (Inspectors)

Fixes & Improvements:

• Live updates for worked hours and load counts

• Consistent UoM validation in new UoMs (feature)

• Accurate material totals for volumetric rates in new UoMs (feature)

• Correct job closure with canceled tickets

• Accurate truck calculations across jobs
• Display all subtickets through the “view subtickets” link
• Visible Add Truck button on iOS (Mobile App)
• Customer rate restored on payload cards (Mobile App)

What’s New

Dispatch & TruckIT Portal

• Load counter for restricted customers
  What it is: Restricted customers can now access "Summary" and "Trucks" tabs, along with a new load counter. This feature works like the job statistics available in regular accounts, giving restricted customers a clear view of delivered loads without manual calculations. This option can be turned on/off per customer by going to Settings → Customers → Restricted Customers → Show job details.
  Why you’ll care: This saves time and ensures restricted customers have the same visibility into load counts as regular accounts, making operations smoother and more transparent. 
  
  

• Enhanced project and contact management
  What it is: We’ve improved how points of contact (PoCs) and customers are displayed and managed in projects and jobs. The interface now provides clearer guidance when adding PoCs, makes job notes more compact, and groups customers with their PoCs in a more intuitive way.
  Why you’ll care: These updates make managing projects more user-friendly. You’ll spend less time navigating cluttered screens, avoid confusion when adding new contacts, and benefit from a cleaner, more organized view of customers and their PoCs.
  
  

• Truck assignment to closed jobs
  What it is: You can now assign trucks to jobs even after they’ve been closed. The interface has been updated to allow editing specifically for truck assignment, with a clear “Save job” option to confirm changes.
  Why you’ll care: This adds flexibility and reduces frustration when adjustments are needed after job closure. It ensures trucks can be properly assigned without reopening or recreating jobs, keeping workflows smooth and efficient.
  
  

• Cleaner payload view when the auto archive is off
  What it is: Payload start and end dates are now hidden when auto-archiving is turned off. Dates only appear when auto-archiving is enabled, keeping the interface focused and relevant.
  Why you’ll care: This update reduces clutter and avoids confusion by showing dates only when they matter.
  
  

Suggested action: Enable the new load counter and improved contact management in your settings today to give restricted customers clearer visibility and streamline your project workflows. If something doesn’t behave as expected, please perform a hard refresh of your browser (Ctrl + R or Cmd + Shift + R) and clear your browser cache. This ensures the newest features and fixes load correctly and helps resolve most display or usability issues.

Mobile Apps (Driver, Contractor, Inspector)

• Past tickets in the Driver App
  What it is: Drivers can now view their own past tickets directly under the Tickets tab. This streamlined access replaces the need to navigate through Past Jobs, while still keeping that option available for continuity.
  Why you’ll care: It’s faster, more intuitive, and ensures strict privacy by showing only the signed-in driver’s tickets.
  
  

• Trailer visibility on job cards in the Driver App
  What it is: Drivers can now see which trailer has been dispatched to their job directly on the job card in the mobile app. The trailer appears under the truck icon, before the listed sites.
  Why you’ll care: This implementation makes it easier for drivers to know exactly which trailer is assigned to them at a glance, reducing confusion and improving efficiency when preparing for a job.
  
  
• Clear and complete TicPic generation (Inspectors)
  What it is: We’ve improved the autogenerated TicPics. They are no longer cropped and  leaving some information out of view. The template has also been reviewed to ensure all necessary details are included.
  Why you’ll care: This implementation guarantees that every TicPic displays the full information clearly, reducing errors and improving reliability for contractors and drivers who depend on these records.

Suggested action: Update your team’s mobile app to ensure everyone has access to these improvements, then share the changes with your field team.

Quality-of-Life Fixes

• Live updates for worked hours and load counts
  The worked hours and load counts now update automatically. This fix improves live tracking and transparency, helping teams monitor hours and loads as they happen.
  
  

• Consistent UoM validation in new UoMs (feature)
  We’ve fixed an issue where mixed volumetric and weight units of measure could be combined without error. The system now correctly prevents these mismatched combinations, ensuring that material rates and driver inputs align.
  
  

• Accurate material totals for volumetric rates in new UoMs (feature)
  We’ve fixed an issue where material totals were not counted when using volumetric units of measure. Now, totals are correctly calculated based on a truck’s volumetric capacity or manual volumetric entries.
  
  

• Correct job closure with canceled tickets
  We’ve fixed an issue where canceled tickets were incorrectly counted toward job closure. Now, only valid closed tickets are considered, ensuring jobs don’t close prematurely.
  
  

• Accurate truck calculations across jobs
  We’ve resolved an issue where optimal truck calculations were being cached and carried over between jobs. Now, each job creation form starts fresh, showing only the relevant truck information for that specific job.
  
  
• Display all subtickets through the “view subtickets” link
  We’ve fixed an issue where only one subticket was displayed when viewing subtickets from a parent ticket. Now, all subtickets linked to a parent ticket are shown as expected.
  
  
• Visible Add Truck button on iOS (Mobile App)
  We’ve fixed an issue where the “Add Truck” button was blocked by the search bar in vertical view. The button is now clearly visible and usable on the latest iOS version.
  
  
• Customer rate restored on payload cards (Mobile App)
  We’ve fixed an issue where customer rates were missing from payload cards on both iOS and Android. Rates are now displayed consistently without requiring workarounds.

What you might want to do

• Review: 
  Take a look at each enhancement done on the Web Portal and the Mobile App. They are designed and implemented to streamline workflows, reduce errors, and improve visibility. See which changes can immediately boost your team’s daily efficiency. Small improvements, big impact.
  
  

• Update Mobile App:
  Ensure your team is using the latest version to access new tools and updates.
  
  

• Recommendation: 
  Share this information with dispatchers, drivers, and contractors, so all roles are aware of the improvements. Keeping everyone aligned will help your organization fully benefit from the enhanced clarity, consistency, and reliability across the platform.

Help & Support