Troubleshoot Common TruckIT Mobile App Issues

Use this article when the TruckIT mobile app is not loading, updating, displaying correctly, or working as expected.

Most mobile app issues can be fixed by checking for the latest app version, clearing cached app data, closing and reopening the app, or reinstalling the app if needed.

Before you begin

Make sure you know:

Which device you are using: Android or iPhone
What you were trying to do in the app
What went wrong
Whether the issue happens every time or only sometimes
Whether you recently updated the app or your phone
Whether you can take a screenshot or screen recording of the issue

If you contact TruckIT Support, include as much detail as possible so the team can understand what happened.

Step 1: Make sure the app is updated

First, check that you are using the latest version of the TruckIT mobile app.

Open the app store on your device.
Search for TruckIT Mobile.
Check whether an update is available.
If an update is available, install it.
Open the TruckIT app again and try the action one more time.

The current article recommends making sure you have the latest app version before taking additional troubleshooting steps.

Step 2: Close and reopen the app

If the app is already updated, close the app completely and reopen it.

This can help if:

A screen is frozen
A button is not responding
New information is not appearing
The app is behaving unexpectedly

After reopening the app, return to the screen where the issue happened and try again.

Step 3: Clear cache (Android)

If you are using an Android device, clear the TruckIT app cache.

Open Settings on your Android device.
Tap Apps.
Scroll through the list and select TruckIT.
Tap Storage & cache.
Tap Clear Cache.

Clearing cache removes temporary app data. If you want to clear all app data, including settings and login information, the current article notes that you can also select Clear Storage.

After clearing cache, open TruckIT again, log in if needed, and try the action again.

Step 4: Reinstall the app.

If the issue continues, uninstalling and reinstalling the app can help reset the app on your device.

Before uninstalling, make sure you know your TruckIT username and password so you can log back in after reinstalling.

Press and hold the TruckIT app icon.
Tap Remove App.
Tap Delete App.
Open the App Store.
Re-download and install the TruckIT app.
Open TruckIT and log back in.

Use this step when basic troubleshooting has not fixed the issue.

When to contact TruckIT Support

Contact TruckIT Support if the issue continues after you have:

Checked for the latest app version
Closed and reopened the app
Cleared cache on Android
Reinstalled the app, if needed
Logged back in and tried again

What to send to support

When contacting support, include:

Your name and company
Your device type: Android or iPhone
The app version, if you know it
What you were trying to do
What happened instead
The job, ticket, project, or screen where the issue happened
Any error message you saw
A screenshot or screen recording

Example:

I am using the TruckIT mobile app on iPhone. I was trying to open My Jobs, but the screen stayed blank. I updated the app, reinstalled it, and logged back in, but the issue still happens. Screen recording attached.

Common issues these steps may help fix

These troubleshooting steps may help if:

The app will not open
The app freezes
A screen will not load
A button is not responding
Jobs are not updating
Tickets are not showing correctly
Notifications are not appearing
The app shows outdated information
The app is behaving differently than expected

Best practices

Use these steps before submitting a support request for common mobile app issues.

Recommended best practices:

Keep the TruckIT app updated.
Keep your phone operating system updated.
Close and reopen the app if something looks stuck.
Clear cache on Android when app data appears outdated.
Reinstall the app only after simpler steps do not work.
Save your username and password before deleting the app.
Take a screenshot or screen recording before resetting the app if an error is visible.
Contact support with the exact screen and action where the issue happened.

Troubleshooting

I do not know if I have the latest app version

Open your device’s app store and search for TruckIT Mobile. If you see an Update button, install the update.

I cleared cache, but the issue is still happening

Close and reopen the app. If the issue continues, restart your phone and try again. If it still continues, contact TruckIT Support.

I do not see Clear Cache on iPhone

iPhone does not provide the same app cache-clearing path shown for Android. The current TruckIT article recommends deleting and reinstalling the app for iOS users.

I deleted the app and cannot log back in

Confirm you are using the correct TruckIT username and password. If you still cannot log in, contact your company administrator or TruckIT Support.

I see an error message

Take a screenshot before closing or reinstalling the app. Include the screenshot when contacting support.

I am using a company-managed phone

Your company may restrict app updates, uninstalling apps, or changing settings. Contact your company administrator or IT team if you cannot complete the steps.

Frequently asked questions

What should I try first if the mobile app is not working?

First, make sure you are using the latest app version. Then close and reopen the app. If the issue continues, clear cache on Android or reinstall the app if needed.

How do I clear cache on Android?

Go to Settings > Apps > TruckIT > Storage & cache, then tap Clear Cache.

What does Clear Storage do?

Clear Storage clears all app data, including settings and login information. Use it carefully because you may need to log in again.

How do I troubleshoot the app on iPhone?

Press and hold the TruckIT app icon, tap Remove App, tap Delete App, then re-download the app from the App Store.

When should I reinstall the app?

Reinstall the app as a last resort if updating, closing and reopening, or clearing cache does not fix the issue.

What should I send to support?

Send a detailed explanation of the issue and include a screenshot or screen recording if possible.