Run a Load-Based Job in the TruckIT Mobile App

Use this article to run a load-based job in the TruckIT mobile app.

A load-based job is a job where you pick up material, deliver it to the drop-off location, and repeat that cycle throughout the day. The app will guide you through each step: starting the job, completing pickup, entering ticket information if required, completing drop-off, taking a ticket photo if required, and stopping the job when you are finished.

Before you begin

Make sure you have:

• Downloaded the TruckIT mobile app
• Logged in with your TruckIT username and password
• Accepted or received the job assignment
• Confirmed you are looking at the correct job for the day
• Location services enabled, if required by your company
• A clear way to capture ticket information or ticket photos, if required

If you do not see your job in My Jobs, contact your dispatcher or company administrator.

Open your load-based job

1. Open the TruckIT mobile app.
2. Tap My Jobs.
3. Find the job you are running today.
4. Tap the job to open the job details.

Review the job details before starting so you know where to pick up, where to drop off, and what material you are hauling.

Start the job

1. From the job details screen, tap Start Job.
2. Follow the directions to the pickup location.

Use the job details and directions in the app to make sure you are going to the correct pickup site.

Complete pickup

After your truck is loaded:

1. Tap Pickup Complete.
2. If prompted, enter the required ticket information.
3. Review the ticket details.
4. Tap Submit.

Depending on your company’s settings, you may need to enter information such as:

• Weight
• Ticket number
• Quantity
• Other required load details

Go to the drop-off location

After pickup is complete, the app will prompt you to head to the drop-off location.

1. Follow the directions to the drop-off site.
2. Arrive at the correct drop-off location.
3. Dump or deliver the material according to the job instructions.

Complete drop-off

After you have dumped or delivered the material:

1. Tap Drop-Off Complete.
2. If prompted, take a photo of the paper ticket.
3. Submit the ticket photo.

Your company may require a ticket photo, also called a TicPic, before the load is completed.

Repeat the load cycle

After you complete the drop-off, the app may send you back to the pickup location.

Continue the same cycle:

1. Go to pickup.
2. Load the truck.
3. Tap Pickup Complete.
4. Enter ticket details if required.
5. Go to drop-off.
6. Dump the material.
7. Tap Drop-Off Complete.
8. Take a ticket photo if required.

Repeat this process until you are finished running the job for the day.

Stop the job at the end of the day

When you are finished with the job:

1. Tap Stop Job.
2. Confirm the job is complete, if prompted.
3. Review any final information required by the app.
4. Close out the job.

Only tap Stop Job when you are done running loads for that job.

Best practices for drivers

Use the mobile app consistently throughout the job so your tickets, loads, and job activity stay accurate.

Recommended best practices:

• Review the job details before tapping Start Job.
• Confirm the pickup and drop-off locations before driving.
• Tap Pickup Complete only after the truck is loaded.
• Enter ticket details carefully.
• Make sure the ticket number is correct.
• Take a clear ticket photo if required.
• Tap Drop-Off Complete only after dumping or delivering the material.
• Do not tap Stop Job until you are finished for the day.
• Contact dispatch if the job details, site, material, or ticket information looks wrong.

Tips for taking a clear ticket photo

If your company requires a ticket photo, make sure the image is easy to read before submitting it.

A good ticket photo should show:

• The full ticket
• Ticket number
• Weight or quantity
• Material, if shown
• Date and time, if shown
• Clear text without blur, glare, or shadows

If the photo is blurry or cut off, retake it before submitting.

Troubleshooting

I do not see my job in My Jobs

Confirm you are logged in with the correct account and looking at the correct day. If the job is still missing, contact your dispatcher.

I tapped Start Job by mistake

Contact your dispatcher or company administrator so they can help review the job status.

I entered the wrong ticket number or weight

Contact your dispatcher or back-office team as soon as possible. They may need to review or edit the ticket.

I cannot take a ticket photo

Check that the app has permission to use your camera. If the issue continues, contact your dispatcher or TruckIT Support.

The app is not showing directions

Check your phone’s location settings and map permissions. You can also contact dispatch to confirm the pickup or drop-off address.

I am done for the day but forgot to tap Stop Job

Open the job and tap Stop Job if the option is still available. If you cannot stop the job, contact your dispatcher.

Frequently asked questions

Where do I find my load-based job?

Open the TruckIT mobile app and tap My Jobs. Your work for the day appears there.

When should I tap Start Job?

Tap Start Job when you are ready to begin the job and head to the pickup location.

When should I tap Pickup Complete?

Tap Pickup Complete after your truck has been loaded at the pickup location.

Do I always need to enter ticket information?

Not always. Depending on your company’s settings, you may be prompted to enter details such as weight and ticket number.

When should I tap Drop-Off Complete?

Tap Drop-Off Complete after you have dumped or delivered the material at the drop-off location.

Do I always need to take a ticket photo?

Not always. If your company requires a ticket photo, the app will prompt you to take one.

When should I tap Stop Job?

Tap Stop Job at the end of the day when you are finished running loads for that job.