Use this article to manage whether users can change the Photo Required setting on projects in the TruckIT Web Portal.
The Photo Required setting helps your company control whether ticket photos are required for project work. Company Admins can decide whether users are allowed to change this setting at the project level.
Before you begin
Make sure you are logged in to the TruckIT Web Portal.
You must be a Company Admin to manage this setting. If you do not see Settings, Job Settings, or the Allow change “Photo Required” property on project toggle, contact your company administrator or TruckIT Support.
Before changing this setting, confirm:
- Whether your company wants ticket photos required by default
- Whether project users should be allowed to change the setting
- Whether this change should apply across new projects
- How your ticket review, billing, or reconciliation process uses ticket photos
What this setting controls
The company-level setting controls whether the project-level Photo Required toggle can be changed.
The setting is called:
Allow change “Photo Required” property on project
When this setting is turned on, users can change the Photo Required setting on a project.
When this setting is turned off, users cannot change the Photo Required setting on a project.
The current article notes that this setting is turned on by default.
Open Job Settings
1. Log in to the TruckIT Web Portal.
Turn the setting on or off
Use the toggle to control whether project-level users can change the Photo Required setting.
Turn the setting on
Turn this setting on when users should be allowed to change whether photos are required on individual projects.
This may be useful when different projects have different ticket-photo requirements.
Turn the setting off
Turn this setting off when your company wants to prevent users from changing the Photo Required setting on projects.
When this setting is off, the project-level Photo Required toggle is disabled and cannot be changed.
What happens when the setting is off?
When Allow change “Photo Required” property on project is turned off:
- Users cannot change the project-level Photo Required toggle.
- The project-level toggle appears disabled.
- New projects are created with the Photo Required toggle disabled for changes and set to true, according to the current article.
This helps enforce a consistent ticket-photo requirement across projects.
When to lock the Photo Required setting
Consider turning off the ability to change Photo Required when your company wants a consistent ticket-photo policy.
Common reasons include:
- Ticket photos are required for billing
- Ticket photos are required for customer documentation
- Ticket photos are required for reconciliation
- Your team wants to reduce missing TicPics
- Your team wants all projects to follow the same ticket-photo process
- You want to prevent users from accidentally turning off photo requirements
When to allow project-level changes
Keep the setting turned on when project teams need flexibility.
This may be useful when:
- Some projects require ticket photos and others do not
- Ticket-photo requirements vary by customer
- Ticket-photo requirements vary by material or site
- Admins want project managers or dispatchers to control the setting per project
- Your team is still testing the best workflow
Best practices
Use this setting intentionally because it affects how consistently your team captures ticket photos.
Recommended best practices:
- Decide whether ticket photos should be required company-wide.
- Align this setting with your billing and reconciliation process.
- Lock the setting if ticket photos are required for every project.
- Allow changes only if project requirements truly vary.
- Train users on what Photo Required means before giving them flexibility.
- Review rejected or missing TicPics if your team is trying to improve ticket-photo quality.
- Document your internal policy so admins know when to change the setting.
Troubleshooting
I do not see Job Settings
Your user role may not have Company Admin access. Contact your company administrator or TruckIT Support.
I cannot change the Photo Required setting on a project
The company-level setting may be turned off. Go to Settings > Job Settings and check whether Allow change “Photo Required” property on project is enabled.
The project-level Photo Required toggle is disabled
This means the company-level setting is likely turned off. When disabled, users cannot change the project-level Photo Required toggle.
New projects are being created with Photo Required set to true
The current article notes that when the company-level setting is disabled, newly created projects are added with Photo Required set to true and disabled for changes.
I am not sure whether to turn this on or off
If ticket photos are required for billing, reconciliation, or customer proof, keep the project-level setting locked. If different projects have different requirements, allow project-level changes.
Frequently asked questions
Where do I manage the Photo Required setting?
Go to Settings > Job Settings and find Allow change “Photo Required” property on project.
Who can change this setting?
This is a Company Admin-level setting.
What happens if the setting is turned on?
Users can change the Photo Required setting on individual projects.
What happens if the setting is turned off?
Users cannot change the Photo Required setting on individual projects. The project-level toggle is disabled.
Is this setting on by default?
Yes. The current article notes that Allow change “Photo Required” property on project is defaulted to true.
Why would I turn this setting off?
Turn it off when your company wants to enforce a consistent photo requirement across projects.