Use this article to add and manage third-party haulers, also called subhaulers, in the TruckIT Web Portal.
Third-party haulers are outside hauling partners your company works with. Adding them to TruckIT helps your team organize approved haulers, keep partner information up to date, and find the right hauler when assigning work.
Before you begin
Make sure you are logged in to the TruckIT Web Portal.
You may need permission to manage company settings or haulers. If you do not see My Company, Settings, or Haulers, contact your company administrator or TruckIT Support.
Before adding a new third-party hauler, confirm the hauler’s:
- Company name
- Contact name
- Email address
- Phone number
- Region or market, if your company uses regions
- Any internal naming format your team uses
Open the Haulers settings
1. Log in to the TruckIT Web Portal.
3. Click on the Settings icon.
4. Select Settings.
From the Haulers screen, you can manage your company’s hauler list, add new haulers, remove haulers, and manage hauler filters.
Add a new third-party hauler
1. From the Haulers screen, find the option to add a new hauler.
2. Enter the new hauler’s information.
3. Review the hauler details for accuracy.
4. Click Save.
Manage your preferred haulers list
Your preferred haulers list helps your dispatch and operations teams find commonly used or approved hauling partners faster.
From the Haulers screen, you can manage your preferred haulers list by:
- Adding new haulers
- Deleting haulers
- Reviewing existing haulers
- Adding hauler filters
- Editing existing hauler filters
Keep this list clean so your team does not have to sort through outdated, duplicate, or inactive hauler records.
Use hauler filters
Hauler filters help organize third-party haulers so your team can find the right partner more quickly.
Filters may be useful for:
- Region
- Market
- Service area
- Truck type
- Preferred partner status
- Customer relationship
- Project relationship
- Specialty hauling needs
Use filter names your dispatchers and admins will understand. Avoid creating too many filters unless they clearly help users find haulers faster.
When to add a third-party hauler
Add a third-party hauler when your company works with an outside hauling partner that should be available in TruckIT.
Common examples include:
- A subhauler your company uses regularly
- A preferred hauling partner
- A hauler needed for a specific project
- A subcontracted trucking company
- A regional partner used by dispatchers
- A hauler your team needs to organize, filter, or assign
Best practices for managing third-party haulers
Keep hauler records consistent and easy to search.
Recommended best practices:
- Search for the hauler before adding a new one.
- Use the hauler’s official company name.
- Avoid duplicate hauler records.
- Add filters only when they help users find haulers faster.
- Remove or clean up inactive haulers when appropriate.
- Confirm contact details before saving.
- Use consistent naming across regions or markets.
- Review your preferred haulers list regularly.
For example, avoid creating multiple versions of the same hauler name, such as ABC Trucking, ABC Trucking LLC, and A.B.C. Trucks, unless those are truly separate companies.
Troubleshooting
I do not see the Haulers tab
Your account may not have permission to manage company settings or haulers. Contact your company administrator or TruckIT Support.
I added a hauler, but I cannot find them
Refresh the page and check your filters. The hauler may also be listed under a different name than expected.
I see duplicate haulers
Review both records before deleting one. Keep the record your team actively uses and clean up the duplicate if your permissions allow it.
I cannot save the new hauler
Confirm all required fields are complete. If the issue continues, contact TruckIT Support.
I cannot find the right hauler when dispatching
Check whether the hauler was added correctly and whether any filters are hiding them from your current view.
Frequently asked questions
Where do I add third-party haulers?
Go to My Company > Settings > Haulers in the TruckIT Web Portal.
What are third-party haulers?
Third-party haulers, or subhaulers, are outside hauling partners your company works with.
What can I manage from the Haulers screen?
You can add new haulers, delete haulers, manage your preferred haulers list, and add or edit hauler filters.
What are hauler filters used for?
Hauler filters help organize haulers by region, market, service area, partner type, or another category your team uses.
Should I check for duplicates before adding a hauler?
Yes. Always search your hauler list first so your team does not create duplicate records.