Add and Manage Third-Party Haulers in the TruckIT Portal (Video)

Use this article to add, invite, and manage third-party haulers in the TruckIT Web Portal.

Third-party haulers are outside hauling partners that your company works with. Adding them to TruckIT helps your team organize preferred haulers, assign outside trucks, and manage hauling partners from one place.

Before you begin

Make sure you are logged in to the TruckIT Web Portal.

You may need permission to manage company settings. If you do not see My Company, Settings, or Haulers, contact your company administrator or TruckIT Support.

Before adding a new hauler, confirm the hauler’s:

• Company name
• Contact name, if available
• Email address
• Region or market, if your company uses hauler filters
• Any internal naming format your team uses for haulers

 Open your hauler settings

1. Log in to the TruckIT Web Portal.
2. Go to My Company.
3. Select Settings.
4. In the left-side menu, click Haulers.

From the Haulers screen, you can manage your company’s preferred haulers list, add new haulers, remove haulers, and manage hauler filters.

Add or invite a third-party hauler

Use this workflow when you want to add a new third-party hauling partner to your preferred haulers list.

1. From the Haulers screen, click Preferred Haulers.
2. Click Invite Hauler.
3. Enter the hauler’s name.
4. Enter any required contact information.
5. Review the details for accuracy.
6. Click Save.

TruckIT will send the hauler an email invitation.

Manage your preferred haulers list

Your preferred haulers list helps your team keep commonly used hauling partners easy to find.

From the Haulers screen, you can:

• View haulers already added to your list
• Add new haulers
• Delete haulers from the list
• Organize haulers using filters
• Edit existing hauler filters

Keep this list up to date so dispatchers can quickly find the right hauling partners when assigning work.

Use hauler filters

Hauler filters help organize your third-party haulers so your team can find the right partner faster.

Depending on how your company manages haulers, filters may be useful for:

• Region
• Market
• Service area
• Truck type
• Preferred partner status
• Customer or project relationship
• Specialty hauling needs

Use clear filter names that your dispatchers and admins will understand.

When to remove a hauler

Delete or remove a hauler from your preferred haulers list when that partner should no longer be available for selection.

For example, you may want to remove a hauler if they:

• No longer work with your company
• Were added by mistake
• Are no longer approved for dispatch
• Have been replaced by another partner
• Should not be visible to dispatchers

Before deleting a hauler, confirm that your team no longer needs them for active or upcoming work.

Best practices for managing third-party haulers

Keep hauler records clean and consistent so dispatchers can use them confidently.

Recommended best practices:

• Use the hauler’s official company name.
• Avoid duplicate hauler records.
• Add filters only when they help users find haulers faster.
• Review the preferred haulers list regularly.
• Remove outdated or inactive haulers.
• Confirm the email address before sending an invitation.
• Use consistent naming conventions across markets or regions.

Troubleshooting

I do not see the Haulers option

Your user role may not have permission to manage company settings or haulers. Contact your company administrator or TruckIT Support.

The hauler did not receive the invitation email

Confirm the email address was entered correctly. Ask the hauler to check their spam or junk folder. If the issue continues, contact TruckIT Support.

I added the wrong hauler name

Open the hauler record and edit it if editing is available for your account. If you cannot edit it, remove the hauler and invite them again with the correct information.

I cannot find a hauler when dispatching

Check your preferred haulers list and any active filters. The hauler may not be added, may have been removed, or may be hidden by a filter.

I see duplicate haulers

Review both records before deleting one. Keep the record your team uses most often, then remove or clean up duplicates as needed.

Frequently asked questions

Where do I manage third-party haulers?

Go to My Company > Settings > Haulers in the TruckIT Web Portal.

How do I invite a new hauler?

Go to My Company > Settings > Haulers > Preferred Haulers, then click Invite Hauler.

What happens after I invite a hauler?

TruckIT sends the hauler an email invitation.

Can I delete a hauler from my preferred haulers list?

Yes. From the Haulers screen, you can remove haulers that should no longer appear in your preferred list.

What are hauler filters used for?

Hauler filters help organize haulers so your team can find the right partner more quickly.

Who can add or manage haulers?

Users with the appropriate company settings or hauler management permissions can add and manage haulers.