Use this article to reject a TicPic when a ticket photo is incorrect, unreadable, missing required information, or needs to be retaken.
Rejecting a TicPic marks the ticket photo as rejected and notifies the driver that a new TicPic is needed.
Before you begin
Make sure you are logged in to the TruckIT Web Portal.
You may need permission to view jobs and review tickets. If you do not see Jobs, Tickets, or Reject TicPic, contact your company administrator or TruckIT Support.
Before rejecting a TicPic, confirm:
- You are reviewing the correct job
- You are reviewing the correct ticket
- The TicPic truly needs to be replaced
- The driver should submit a new ticket photo
When to reject a TicPic
Reject a TicPic when the ticket photo cannot be used for review, reconciliation, billing, or recordkeeping.
Common reasons include:
- The image is blurry
- The ticket is cut off
- The ticket number is not visible
- The weight or quantity is not visible
- The wrong ticket was uploaded
- The photo is too dark or unclear
- The driver uploaded the same photo by mistake
- Required ticket details are missing
Only reject a TicPic when the driver needs to submit a new photo.
Reject a TicPic from the TruckIT Portal
1. Log in to the TruckIT Web Portal
2. Go to Jobs.
3. Open My Jobs.
4. Select the job that contains the ticket you need to review.
5. Click Tickets or open the Tickets tab.
6. Find the ticket with the TicPic you want to review.
7. Click the TicPic icon to open the ticket photo.
9. Click Reject TicPic.
10. Click Yes to confirm.
The TicPic is now rejected.
What happens after a TicPic is rejected?
After you reject the TicPic, TruckIT marks the ticket with a TicPics Rejected tag. This shows that the ticket requires the driver to submit a new TicPic.
The driver will also receive a notification asking them to submit a new TicPic.
How the driver submits a new TicPic
After receiving the notification, the driver can submit a new TicPic from the TruckIT mobile app.
The driver should:
1. Open the TruckIT mobile app.
2. Go to My Tickets.
3. Find the ticket that needs a new TicPic.
4. Tap the three-dot menu.
5. Tap Edit TicPics.
6. Take a new ticket photo.
7. Submit the updated TicPic.
Best practices for reviewing TicPics
Review TicPics before tickets are used for billing, reconciliation, or reporting.
Recommended best practices:
- Reject only the TicPics that need to be retaken.
- Review the ticket number, weight, quantity, date, and material before approving or using the ticket.
- Check whether the photo is clear enough for back-office review.
- Use consistent standards across your team.
- Train drivers on how to take clear ticket photos.
- Follow up quickly so drivers can submit a new photo while the job is still fresh.
- Review rejected TicPics before exporting ticket data for billing.
Tips for drivers taking a new TicPic
When asking a driver to resubmit a TicPic, remind them to:
- Place the full ticket inside the photo frame
- Make sure the ticket number is visible
- Make sure the weight or quantity is visible
- Avoid shadows or glare
- Keep the camera steady
- Retake the photo if it looks blurry
- Confirm the correct ticket is being photographed
This helps reduce repeat rejections and keeps ticket records cleaner.
Troubleshooting
I do not see the Reject TicPic button
Your user role may not have permission to reject TicPics, or the ticket may not have a TicPic available to review. Contact your company administrator or TruckIT Support.
I rejected the wrong TicPic
Ask the driver to submit a new TicPic for that ticket. If additional correction is needed, contact your company administrator or TruckIT Support.
The driver did not receive the notification
Confirm the TicPic was rejected and that the ticket shows the TicPics Rejected tag. Also confirm the driver is active and associated with the ticket.
The driver cannot find the ticket in the mobile app
Ask the driver to check My Tickets in the TruckIT mobile app. If the ticket does not appear, confirm that the correct driver and ticket are associated with the job.
The new TicPic is still unreadable
Reject the TicPic again and ask the driver to retake the photo using the tips above.
Frequently asked questions
Where do I reject a TicPic?
Go to Jobs > My Jobs, open the job, go to the Tickets tab, click the TicPic icon, and select Reject TicPic.
What happens when I reject a TicPic?
TruckIT marks the ticket with a TicPics Rejected tag and notifies the driver that a new TicPic is needed.
Does the driver get notified?
Yes. The current article states that the driver receives a notification to submit a new TicPic.
How does the driver submit a new TicPic?
The driver goes to My Tickets, taps the three-dot menu, selects Edit TicPics, and takes a new picture.
When should I reject a TicPic?
Reject a TicPic when the photo is incorrect, unreadable, incomplete, blurry, or not usable for ticket review.
Can I reject a TicPic after reviewing tickets for billing?
Yes, but it is better to review and reject unclear TicPics before tickets are exported or used for billing whenever possible.