Enable or Disable Auto Close When Dispatching a Job in the TruckIT Portal

Use this article to turn Auto Close on or off while dispatching a job in the TruckIT Web Portal.

The Auto Close toggle controls whether a job can close automatically or whether your team will need to manage job closure manually. This setting helps dispatchers choose the right workflow based on how the job should be monitored, completed, and reviewed.

Before you begin

Make sure you are logged in to the TruckIT Web Portal.

You may need permission to create or manage dispatches. If you do not see Jobs, Dispatch, the Auto Close toggle, or Save Job, contact your company administrator or TruckIT Support.

Before changing the Auto Close setting, confirm:

• The project you want to dispatch
• The payload for the job
• Whether the job should close automatically
• Whether someone on your team needs to manually review and close the job
• Whether the job requires ticket, truck, or field activity review before closing

What Auto Close does

The Auto Close toggle lets your team choose whether a job should close automatically or be managed manually.

Use Auto Close on when the job can follow your standard automatic close workflow.

Use Auto Close off when your team wants to review the job before closing it manually.

This choice can help your team manage different job types, customer requirements, ticket review needs, and operational workflows.

Enable or disable Auto Close while dispatching

3. Click Dispatch.

4.  Select the Project you want to dispatch. 

5.  Select the Payload for the job. 

6.  Find the Auto Close toggle while dispatching. 

7. Turn Auto Close on or off based on how the job should be closed. 

8.  Review the dispatch details.

 9. Click Save Job. 

This may be useful when:

• The job follows a predictable workflow
• Ticket activity is straightforward
• The job does not require manual review before closing
• Your team wants to reduce end-of-day admin work
• Dispatchers do not need to manually close the job after work is complete

When to disable Auto Close

Disable Auto Close when your team needs more control over when the job closes.

This may be useful when:

• The job requires manual review before closing
• Ticket activity needs to be checked first
• The job has special customer requirements
• A dispatcher or admin needs to confirm final loads
• The job may continue beyond the expected activity window
• Your team wants to prevent the job from closing before review is complete

Review before saving the job

Before clicking Save Job, confirm:

• The correct project is selected
• The correct payload is selected
• The Auto Close setting is correct
• Truck assignments are accurate
• Job date and start time are correct
• Driver notes or instructions are complete
• Pickup and drop-off details are correct

This helps prevent the job from being saved with the wrong closure behavior.

Best practices for Auto Close

Use Auto Close consistently so dispatchers and admins know what to expect.

Recommended best practices:

• Decide when Auto Close should be used before dispatching.
• Use Auto Close for standard jobs that do not need manual review.
• Turn Auto Close off for jobs that require ticket review or operational confirmation.
• Train dispatchers on when to use each option.
• Review active jobs before the end of the day if Auto Close is off.
• Document your company’s standard Auto Close process.
• Confirm the setting before clicking Save Job.

Troubleshooting

I do not see the Auto Close toggle

Your account may not have permission to manage this setting, or the feature may not be enabled for your account. Contact your company administrator or TruckIT Support.

I saved the job with the wrong Auto Close setting

Open the job and edit it if your permissions allow. If the job cannot be edited, contact your company administrator or TruckIT Support.

A job closed automatically when I expected to close it manually

Review the job’s Auto Close setting. Auto Close may have been enabled when the job was dispatched.

A job did not close automatically

Review whether Auto Close was disabled when the job was created. If Auto Close was enabled and the job still did not close as expected, review the job activity and contact TruckIT Support if needed.

I am not sure whether to turn Auto Close on or off

Use Auto Close for standard jobs that can close automatically. Turn it off when your team needs to review tickets, loads, customer requirements, or job completion before closing the job.

Frequently asked questions

Where do I find the Auto Close toggle?

Go to Jobs > Dispatch, select a project and payload, then review the Auto Close toggle while dispatching.

What happens after I choose the Auto Close setting?

After choosing the Auto Close setting, click Save Job to save the dispatch with that setting.

Should Auto Close be on or off?

Use Auto Close on for standard jobs that can close automatically. Use Auto Close off when your team needs to manually review and close the job.

Can I change Auto Close after saving a job?

If your permissions and job status allow editing, open the job and update the setting. If you cannot edit it, contact your company administrator or TruckIT Support.

Why would I disable Auto Close?

Disable Auto Close when ticket review, final load confirmation, customer requirements, or manual job review is needed before the job closes.