Use this article to create regions and use region filters in the TruckIT Web Portal.
Regions help your team organize work by market, branch, service area, or operating group. After regions are created, you can select one or more regions to filter what you see in the portal. This makes it easier to focus on the trucks, users, jobs, and activity that are relevant to a specific area.
Before you begin
Make sure you are logged in to the TruckIT Web Portal.
You may need permission to manage company settings or use region filters. If you do not see Settings, Regions, Add Region, or the Regions icon, contact your company administrator or TruckIT Support.
Before creating a region, confirm:
- The region name
- The region location
- The coordinates, if entering them manually
- Which users or teams should use the region
- Whether your company wants to filter portal activity by one region or multiple regions
Create a new region
1. Log in to the TruckIT Web Portal.
2. Click Settings.
3. Select the Regions tab.
4. Click Add Region.
5. Enter the region coordinates, or select the location on the map.
6. Enter the Region Name.
7. Click Save.
The region is now available in TruckIT.
Select one or more regions
After regions are created, you can use the Regions icon to filter your portal view.
1. Click the Regions icon.
2. Select the region or regions you want to view.
3. Apply the selection.
TruckIT will filter the portal based on the region selections you choose.
Use this when you want to focus on a specific market, branch, or group of regions.
Clear region filters
1. Click the Regions icon.
2. Click Clear Regions.
When to use multiple regions
Use multiple regions when your team needs to view or manage activity across more than one operating area.
Common examples include:
- A dispatcher managing two nearby markets
- A regional manager reviewing multiple branches
- An admin checking activity across several service areas
- A team that needs to compare job activity by region
- A company that wants to reduce clutter without limiting the view to only one region
If you only need to focus on one area, select one region. If you need a broader view, select multiple regions.
Best practices for using regions
Keep regions simple and consistent so users understand what each region means.
Recommended best practices:
- Use clear region names, such as market, branch, or service area names.
- Avoid duplicate or overlapping regions unless there is a clear reason.
- Select only the regions you need for the task you are working on.
- Use Clear Regions when you want to return to an unfiltered view.
- Train dispatchers and admins to check their region filters before searching for jobs, trucks, or users.
- Review region names periodically to keep them aligned with your company’s operations.
Troubleshooting
I do not see the Regions tab
Your account may not have permission to manage region settings. Contact your company administrator or TruckIT Support.
I do not see the Regions icon
Your account may not have access to region filtering, or regions may not be enabled for your company. Contact your company administrator or TruckIT Support.
I cannot find a job, truck, or user
Check whether a region filter is active. If the wrong region is selected, the portal may only show records connected to that region.
I selected the wrong region
Open the Regions icon again and select the correct region. You can also click Clear Regions to remove the filter.
I do not want the portal filtered by region
Click the Regions icon, then click Clear Regions.
Frequently asked questions
Where do I create a region?
Go to Settings > Regions, then click Add Region.
What information do I need to create a region?
You need a region name and location. You can enter coordinates or select the location on the map.
Can I select more than one region?
Yes. Use the Regions icon to select the regions you want to view.
What does Clear Regions do?
Clear Regions removes the active region filter so the portal is no longer filtered by selected regions.
Why can’t I find something in the portal?
A region filter may be active. Check the Regions icon and clear the filter if needed.