Use this article to manually add a ticket to a job in the TruckIT Web Portal.
Adding a ticket under My Jobs helps your team keep job records accurate when ticket information needs to be entered from the portal.
Before you begin
Make sure you are logged in to the TruckIT Web Portal.
You may need permission to view jobs and add tickets. If you do not see Jobs, ADD TICKET, or the fields described below, contact your company administrator or TruckIT Support.
Before adding a ticket, have the following information ready:
- Job order
- Truck
- Driver linked to the truck
- Quantity
- Ticket number
Add a ticket to a job
1. Log in to the TruckIT Web Portal.
2. Click Jobs.
3. Select the job order where you want to add the ticket.
4. Click ADD TICKET.
5. Click the Truck dropdown menu.
6. Select the truck for the ticket.
7. Click the Drivers dropdown menu.
8. Select the driver linked to the truck.
9. Click the Quantity field.
10. Enter the ticket quantity.
11. Click the Ticket Number field.
12. Enter the ticket number.
13. Choose the ticket image file or drag and drop your ticket image and click Save.
Review the ticket before saving
Before clicking SAVE, confirm that the ticket details are correct.
Check the:
- Job order
- Truck
- Driver
- Quantity
- Ticket number
This helps prevent incorrect ticket records, reporting issues, and billing or reconciliation delays.
When to manually add a ticket
Manually adding a ticket can be helpful when:
- A ticket was not captured in the mobile app
- A ticket needs to be entered from the office
- A paper ticket needs to be added to the job record
- A driver or truck assignment needs to be reflected in the job
- Ticket information was received after the job was completed
Manual ticket entry should be used carefully so your job and ticket records stay accurate.
Troubleshooting
I do not see the ADD TICKET button
Your user role may not have permission to add tickets, or the job may not allow manual ticket entry. Contact your company administrator or TruckIT Support.
I cannot find the truck in the dropdown
Confirm that the truck has been added to My Fleet and is active. If your company uses regions, make sure you are viewing the correct region or job.
I cannot find the driver in the dropdown
Confirm that the driver has been added as a team member and is linked to the selected truck.
I entered the wrong quantity or ticket number
Review the ticket before saving. If the ticket was already saved, open the ticket record and edit it if your permissions allow. If you cannot edit it, contact your company administrator or TruckIT Support.
The ticket did not save
Confirm that all required fields are complete, then try again. If the issue continues, contact TruckIT Support.
Frequently asked questions
Where do I add a ticket in the TruckIT Portal?
Go to Jobs, select a job order, and click ADD TICKET.
What information do I need to add a ticket?
You need the job order, truck, linked driver, quantity, and ticket number.
Why do I need to select a driver?
The driver connects the ticket to the correct job activity and truck assignment.
What should I do if the driver is not listed?
Make sure the driver is active and linked to the selected truck in My Company > My Fleet.
Can I add a ticket after a job is complete?
In many cases, manual ticket entry is used when ticket information needs to be added from the office or after the ticket is received. If you do not see the option, check your permissions or contact TruckIT Support.