How to Grant TruckIT Access to a Customer or Contractor. (video)

Use this article to give another company access to one of your trucks in the TruckIT Web Portal.

Granting truck access allows a customer, contractor, or partner company to view and use the selected truck as part of their fleet in TruckIT. This can help when another company needs visibility into a truck or needs to include that truck in their TruckIT workflow.

The driver will still be able to accept or reject jobs that are dispatched to them.

Before you begin

Make sure you are logged in to the TruckIT Web Portal.

You may need permission to manage fleet access. If you do not see My Company, My Fleet, or Grant Access, contact your company administrator or TruckIT Support.

Before granting access, confirm:

The truck you want to share
The company that should receive access
Whether the company is already available in TruckIT
Whether your team is comfortable allowing that company to access the truck
Whether the driver should expect job activity from the other company

Only grant access to companies that should be able to view or use the truck in their TruckIT account.

Grant access to a truck

Log in to the TruckIT Web Portal.
Go to My Company.
Select My Fleet.
Find the truck you want to grant access to.
Click the three-dot menu on the right side of the truck row.
Select Grant Access.
In the pop-up window, search for or select the company you want to grant access to.
Click Save.

The selected truck will now be accessible to the company you granted access to as part of their fleet.

What happens after access is granted?

After you grant access, the selected company can access that truck in TruckIT.

This is useful when a customer, contractor, or partner company needs to work with one of your trucks in their own TruckIT workflow.

The driver linked to the truck can still accept or reject jobs that are dispatched to them.

When to grant truck access

Grant truck access when another company needs to include one of your trucks in their operations.

Common examples include:

A contractor needs visibility into a truck assigned to their project
A customer needs access to trucks working on their behalf
A partner company needs to dispatch or coordinate with a truck
Your team is supporting another company’s job or project
A shared workflow requires truck visibility across companies

Before granting access, confirm the business reason and the company receiving access.

Best practices for granting access

Use granted access carefully so fleet visibility stays accurate and controlled.

Recommended best practices:

Grant access only to approved companies.
Confirm the correct truck before saving.
Confirm the correct company before saving.
Let the driver know if another company may dispatch work to them.
Review granted access periodically.
Remove or update access when the partnership, project, or job ends.
Keep truck and driver records current before sharing access.

Troubleshooting

I do not see the Grant Access option

Your user role may not have permission to manage truck access. Contact your company administrator or TruckIT Support.

I cannot find the company in the pop-up

Confirm that the company is available in TruckIT. If you still cannot find it, contact your company administrator or TruckIT Support.

I granted access to the wrong company

Return to My Company > My Fleet and review the truck access settings. If you cannot remove or update access, contact your company administrator or TruckIT Support.

The other company cannot see the truck

Confirm that access was saved. Also confirm that you selected the correct company and the correct truck.

The driver received a job they did not expect

The current article notes that the driver can still accept or reject jobs dispatched to them after access is granted. If there is confusion, confirm which company dispatched the job and review the access settings.

Frequently asked questions

Where do I grant truck access?

Go to My Company > My Fleet, open the three-dot menu for the truck, and select Grant Access.

What does granting truck access do?

Granting access makes the selected truck accessible to the company you choose as part of their fleet in TruckIT.

Can the driver still accept or reject jobs?

Yes. The driver can still accept or reject jobs that are dispatched to them.

Should I grant access to every customer or contractor?

No. Only grant access when another company has a clear reason to view or use the truck in TruckIT.

Can I change access later?

Access should be reviewed when the project, customer relationship, or partnership changes. If you do not see an option to update access, contact your company administrator or TruckIT Support.