Use this article to set rates on a project payload in the TruckIT Web Portal.
TruckIT allows you to set two rates on a payload:
- Customer rate: the rate your company charges the customer.
- Driver rate: the rate your company pays the driver.
Driver rate is optional, but it is useful when the driver pay rate is different from the customer billing rate.
Before you begin
Make sure you are logged in to the TruckIT Web Portal.
You may need permission to create or edit project payloads. If you do not see Projects and Sites, the payload edit option, or rate fields, contact your company administrator or TruckIT Support.
Before setting rates, confirm:
- The project you want to update
- The payload you want to create or edit
- The customer rate, if applicable
- The driver rate, if applicable
- Whether drivers should see pricing in the mobile app
- Whether the job or tickets have already been created
Important: Changing the rate on a payload does not update existing jobs or tickets. The current article notes that payload rate changes will not make changes to existing job or ticket records.
Understand the difference between customer rate and driver rate
Use this quick guide before entering rates.
| Rate | What it means | Who it is for |
|---|---|---|
| Customer rate | The rate your company charges the customer | Billing, customer pricing, job and ticket review |
| Driver rate | The rate your company pays the driver | Driver pay, internal cost tracking, driver-facing rate display |
If your company pays the driver the same amount as the customer rate, you may not need to enter a separate driver rate.
If the driver should be paid a different rate, enter the Driver Price on the payload.
Add or edit rates on a payload
1. Log in to the TruckIT Web Portal.
6. Find the rate fields.
7. Click the Driver Price field.
8. Enter the driver rate. (Driver rate is optional.)
9. Review the customer rate and driver rate.
The rates are now saved on the payload.
Where rates appear in TruckIT
After rates are saved, both rates are returned for portal users and reflected on job and ticket tiles.
Portal users may see rate information on:
- Payload-related job details
- Ticket review screens
Use these views to confirm that the saved rates are appearing as expected.
What drivers see in the mobile app
What the driver sees depends on whether a driver rate is set and how pricing visibility is configured.
The current article explains that the driver sees:
- The Driver rate if a driver rate is set on the payload.
- The Customer rate if Show Pricing to Driver is toggled off in Job Settings and no driver rate is set.
Because this can affect what drivers see, review your pricing visibility settings before relying on driver-facing rate information.
Review Show Pricing to Driver settings
The Show Pricing to Driver setting affects whether pricing appears to drivers in the mobile app.
Before dispatching work, confirm whether your company wants drivers to see pricing details.
Use this setting carefully when:
- Driver pay rates differ from customer rates
- Pricing should not be visible to drivers
- Drivers need rate visibility for job review
- Your company uses different pricing rules by project or payload
If you are not sure how your company uses this setting, check with your company administrator before dispatching the job.
When to use driver rates
Use a driver rate when the amount paid to the driver is different from the amount charged to the customer.
Common examples include:
- Internal driver pay differs from customer billing
- Subhauler or driver compensation needs to be tracked separately
- A project has a special driver pay arrangement
- The customer rate includes markup or additional charges
- The driver should see a pay rate that is different from the customer rate
Best practices for rates
Rates can affect job review, ticket records, driver visibility, billing, and pay workflows, so review them carefully.
Recommended best practices:
- Confirm rates before dispatching the job.
- Use consistent rate formatting.
- Do not use the driver rate field for customer-facing pricing.
- Do not use the customer rate field for driver pay if the values are different.
- Review the Show Pricing to Driver setting before dispatching.
- Confirm rate visibility with your internal team.
- Avoid changing payload rates after jobs or tickets are already created.
- If you must change rates, review whether existing jobs or tickets need separate correction.
Troubleshooting
I do not see the Driver Price field
Your account may not have permission to edit payloads, or the field may not be available for your company setup. Contact your company administrator or TruckIT Support.
I entered a driver rate, but the driver sees a different rate
Review the payload rate and your Show Pricing to Driver setting. Confirm whether a driver rate was saved before the job was created.
I changed the payload rate, but existing tickets did not update
Changing the rate on a payload does not update existing jobs or tickets. Review the existing job or ticket records separately if they need to be corrected.
I am not sure whether to enter a driver rate
Enter a driver rate when the driver pay rate is different from the customer rate. If your company does not track driver pay separately in TruckIT, check with your administrator.
The wrong rate appears on a job or ticket tile
Review the payload setup, confirm the saved rates, and check whether the job or ticket was created before the rate was changed.
Frequently asked questions
What is the customer rate?
The customer rate is the rate your company charges the customer.
What is the driver rate?
The driver rate is the rate your company pays the driver.
Is driver rate required?
No. The current article notes that driver rate is optional.
Where do I set driver rate?
Create or edit a project payload, then enter the value in the Driver Price field and click SAVE.
Where do rates appear after saving?
Rates can appear for portal users on job and ticket tiles.
Will changing a payload rate update existing jobs or tickets?
No. Changing a rate on a payload will not update existing jobs or tickets.
What rate does the driver see?
The driver sees the Driver rate if one is set on the payload. If no driver rate is set, driver visibility may depend on the Show Pricing to Driver setting.